Horrible company, horrible customer service. They are operating so far outside of compliance it is disgusting. This is the business practice we should expect by allowing the government to dictate a franchise monopoly. Every consumer should file official complaints with their state attorney generals. This company needs to have a class action lawsuit filed against them for fraud. Hold times are echoed by previous reviewers. I denied the SuddenLink charges to my card and asked numerous times for them to credit me for the criminal fraud they continue to perpetuate.Īfter changing card number so they could not charge they turned my balance to collections. I gave them more than ample opportunity to repair the severed cable. SuddenLink continued to charge me the entire time I had no service and sent 3 different repair techs to my house only to tell me they would have to schedule a construction crew to run new cable under the street. After 3 months of hot spotting my phone to laptop and pure frustration I ordered CenturyLink service and have had impeccable service and uptime. I have to have internet to perform work duties. The Reps attempt too intimidating and forceful.
They are out of control and no longer care. It is time someone put restraints on companies like this. At one time, two of the locations were active at once. I want to add, I have been a customer of Suddenlink since 2007 in 3 different locations.
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They will send this modem back to the vendor and get a free replacement they can charge someone else 89 + tax for and make another $49 bucks off of me. In speaking (finally) with one of their reps (notice, I do not use the term "Customer Service Reps") this morning I was offered a $40 dollar credit for the $89 + tax modem I purchased that they took on a proposed No charge exchange. As of yesterday, the converter was replaced so, TV is back to normal operations but, the modem issue is still at large. Tried twice to go to the office in Tyler (almost an hour away) only to be met with lines that were to the door or beyond. I called on 3 different occasions only to be left on hold for over an hour each time. In September of this year (2019) One of the HD television converters went bad.